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Effective communication

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1. EffectiveCommunicationSumitava BanerjeeEffective Communication by Sumitava Banerjee 2. DefinitionWhat is Communication?According to Oxford Dictionary :-“…the…
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  • 1. EffectiveCommunicationSumitava BanerjeeEffective Communication by Sumitava Banerjee
  • 2. DefinitionWhat is Communication?According to Oxford Dictionary :-“…the imparting or exchanging ofinformation by speaking, writing, or usingsome other medium”“If I went back to school again, I’d concentrate on two area’s:learning to write and to speak before an audience. Nothing in lifeis more important than the ability to communicate effectively.” -Gerald R. FordEffective Communication by Sumitava Banerjee
  • 3. Basic ProcessEffective Communication by Sumitava Banerjee
  • 4. Barriers toCommunication•Noise•Inappropriate Medium•Assumptions/Misconceptions•Emotions•Language Differences•Poor Listening Skills•DistractionsEffective Communication by Sumitava Banerjee
  • 5. Types ofCommunicationEffective Communication by Sumitava Banerjee
  • 6. ContributingFactor’sContributingFactor’sImpressionEffective Communication by Sumitava Banerjee
  • 7. WhenWhenIncongruentIncongruentWhenWhenIncongruentIncongruentDr. Albert Mehrabian, UCLA Professor10 year study of non-verbal communicationImpact ofMessageWordsNon- Verbal•Gestures•Posture•Eye ContactHow you Say•Pitch•Tone•PaceEffective Communication by Sumitava Banerjee
  • 8. Non- VerbalCommunicationEffective Communication by Sumitava Banerjee
  • 9. •Maintaining Eye Contact•Arms Relaxed•Relaxed Posture•Nodding Agreement•Smile•Leaning Close•Warm Gestures•Taking NotesPositive BodyLanguageEffective Communication by Sumitava Banerjee
  • 10. Negative BodyLanguage•Shifting Eyes/ Looking around•Tense Body•Arms Folded in Front•Fidgeting•Interrupting to speak whilesomeone is already speaking•Leaning Back•Flipping through BooksEffective Communication by Sumitava Banerjee
  • 11. FriendlyDominatingAnalyticalExcitableStyles ofCommunicationEffective Communication by Sumitava Banerjee
  • 12. 7 C’s of EffectiveCommunicationCompleteness ConcisenessConsideration ClarityCourtesyConcretenessCorrectness“Communication is really all anyone ever gets paid for ultimately..and if you cannoteffectively communicate.. You will PAY.. Not get paid…” Doug FirebaughEffective Communication by Sumitava Banerjee
  • 13. Communication Flowsin an OrganizationEffective Communication by Sumitava Banerjee
  • 14. “Watch your thoughts; they become words.Watch your words; they become actions.Watch your actions; they become habits.Watch your habits; they become character.Watch your character; it becomes your destiny.”Parting Thoughts..Effective Communication by Sumitava Banerjee
  • 15. Effective Communication by Sumitava Banerjee
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